Shipping policy

Last Updated: June 2026

Thank you for shopping with SkinVelour. We are committed to delivering your order as quickly and efficiently as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received and verified.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, processing times may be slightly extended.

Shipping Times

Estimated delivery times may vary depending on your location:

  • United States: 5–12 business days

  • Canada: 7–15 business days

  • United Kingdom: 7–15 business days

  • Australia & New Zealand: 7–18 business days

  • Europe: 7–18 business days

  • Other International Destinations: 10–25 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping costs, if applicable, will be calculated and displayed at checkout before payment is completed.

From time to time, SkinVelour may offer free shipping promotions.

Tracking Information

Once your order has been shipped, you will receive a confirmation email containing tracking information, where available.

Tracking updates may take a few days to appear after shipment.

Delayed Shipments

While we strive to meet all estimated delivery times, delays may occur due to:

  • Customs inspections

  • Carrier disruptions

  • Severe weather conditions

  • High shipping volumes

  • Unforeseen logistical issues

SkinVelour is not responsible for delays caused by shipping carriers or customs authorities.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and the order has already been shipped, SkinVelour cannot guarantee replacement or reimbursement.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us as soon as possible. We will work with the shipping carrier to investigate the issue and assist in finding an appropriate resolution.

Customs, Duties, and Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in product prices or shipping costs unless otherwise stated.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

SkinVelour

Email: support@skinvelour.shop

Phone: +1 502 965 4510